Welcome to Your Whitelabel Setup!
We’re excited to have you onboard!
Now that your Whitelabel dashboard is ready, this is the first step to unlock its full potential — by connecting the essential integrations that make your platform run seamlessly.
Whether you're setting up billing, voice, AI models, or branded email delivery, these tools ensure your clients experience a fully functional and branded interface from day one.
Overview
The Connections & Integrations section is where you configure all the core third-party services that power your Whitelabel platform — from payment processing and call delivery to branded email and AI voice rendering.
✔ Connect services like Stripe, SendGrid, Twilio, OpenAI, Retell
✔ Manage API keys for platform-wide use
✔ Enable branded, secure functionality for your clients
Step 1 – Access the Connections & Integrations Panel
Log in to your Awaz.ai dashboard
From the left-hand menu, go to White Label > Connections & Integrations
Step 2 – Add API Credentials
Each integration module will have a dedicated field where you can enter the API key or credential provided by that service.
Here’s a quick overview of what’s required:
Stripe: Connect your own payment system to collect directly from users
→ Click “Connect Stripe Account”SendGrid: For custom-branded email delivery
→ Add API key, sender name/email, and select your template IDTwilio: Use your own voice/SMS infrastructure
→ Add Account SID and Auth TokenOpenAI: Power your agents with a model of your choice
→ Paste your OpenAI project keyRetell: Voice rendering integration
→ Add your API key to enable high-quality AI voices
→ Don’t forget to set your webhook at dashboard.retellai.com/webhooks using this URL: https://api.awaz.ai/hooks/retell/callsIntercom: Enable live support chat for your White Label clients
→ Connect your Intercom App ID and Key to offer real-time support from your team, directly from the client dashboard — just like we do at Awaz.
🚨 Important Note: Make sure your connected accounts (Stripe, Retell, Twilio) are paid and verified to access the full range of features on our platform. Free or trial accounts may have limitations that prevent smooth usage.
Step 2.1 – Enable Voice Geographic Permissions in Twilio
If you're experiencing issues with call connectivity, it may be due to restricted geographic settings in your Twilio account. To ensure calls go through, you’ll need to enable Voice Geographic Permissions.
To do this:
Search for "geo" to locate the “Voice Geographic Permissions” setting.
Under the “Elastic SIP Trunking” section, locate the country or region you're trying to call.
Enable voice calling for that country by checking the appropriate box.
Save your changes.
💡 Tip: Enabling the correct geographic permissions ensures your AI agents can reach global contacts without interruption.
Step 3 – Connect & Save
Once your credentials are added:
Click the Connect button on each integration box after entering the required keys.
Or, click Save Updates to apply all changes.
💡 Tip: Once successfully connected, the integration will remain active for your entire platform—ensuring smooth and branded operations across billing, emails, voice, and AI.
Need Help?
We’ve got plenty of resources to assist you!
📺 Tutorial Videos: Watch step-by-step guides
🔑 Login / Sign-up: Access Awaz.ai
📖 Help Center: Visit our knowledge base
📧 Support Email: [email protected]