Welcome to Your Whitelabel Setup!
We’re excited to have you onboard. 🎉
This guide turns the initial setup into a clear, step‑by‑step path so you can get to a working, branded platform fast.
Whether you're setting up billing, voice, AI models, or transactional emails, these integrations ensure your clients experience a fully functional, professional interface from day one.
Overview
The Connections & Integrations section is where you configure all the core third-party services that power your Whitelabel platform — from payment processing and call delivery to branded email and AI voice rendering.
With this guide, you’ll:
✔ Create your Whitelabel account (separate from any prior core Awaz.ai login)
✔ Connect Twilio, Retell, and OpenAI during onboarding
✔ Access your Whitelabel dashboard (important redirect note below)
✔ Set up SendGrid (transactional email) and Stripe (billing) after dashboard access
✔ Understand optional integrations and common gotchas
Before You Begin (Prepare Your Core Accounts)
Create accounts and attach billing details for these providers before connecting them in onboarding:
⚠️ Important Note: Please make sure you upgrade each of these accounts and attach valid billing details before connecting them. Free or trial accounts may limit features and cause issues.
Twilio → https://www.twilio.com
Retell → https://retellai.com
OpenAI → https://platform.openai.com
💡 Tip: Decide which business accounts you’ll use (rather than personal). Changing API accounts after connecting can disrupt your environment.
Onboarding: Create & Connect (Essential Step)
Go to app.awaz.ai (or use the onboarding link in your purchase email) and create your new Whitelabel account.
During onboarding you can upload your logo and icon (you can change these later).
The Integrations Section of Onboarding
In this step you’ll see the essential integrations. Each box has an arrow icon that links you directly to the official site where you can register if you haven’t already.
Twilio – click the arrow to visit Twilio and create/upgrade your account with billing details attached. Once ready, log in to your Twilio Console and retrieve your Account SID and Auth Token. Paste them into the onboarding form.
Retell – click the arrow to visit Retell and create your account. After upgrading and adding billing, generate your API Key from the Retell dashboard. Paste it into onboarding.
OpenAI – click the arrow to go to OpenAI. Once your account is active and billing is attached, generate your API Key from this page. Paste it into onboarding.
After entering all three credentials (Twilio, Retell, OpenAI), click Continue to finish onboarding.
⚠️ Important redirect note: After finishing onboarding, you’ll be taken to your default client‑facing site (what your clients would see). You won’t land inside your Whitelabel dashboard automatically.
Access Your Whitelabel Dashboard
Return to app.awaz.ai and log in again.
You’ll now see your Whitelabel dashboard.
From the left menu, go to Whitelabel → Connections & Integrations to continue setup.
Book Your Onboarding Session
After you’ve created your account, attached billing, connected Twilio, Retell, and OpenAI, and accessed your dashboard, you’re ready to schedule onboarding.
📩 The booking link is inside your purchase confirmation email.
You’re welcome to book once you reach dashboard access. Having access first helps us tailor the session to your live environment and give you the most value — even if other pieces are still in progress.
Recommended Next Steps (After Dashboard Access)
These are the steps we recommend before onboarding your first clients.
To deliver a polished, branded experience:
Appearance & Subdomain – finish branding and connect your own domain.
📖 Guide: Connecting your subdomain to your Whitelabel platformSendGrid first (Transactional Email) – finalize templates and domain authentication.
📖 Guide: Setting up transactional emails with SendGridStripe next (Billing & Payments) – connect your Stripe account.
Other integrations as needed
⭐ Continuing Your Setup After Onboarding
Now that you can access your Whitelabel dashboard, here’s how you continue refining your setup. This section breaks down what each integration does and how to configure them in detail so your platform runs smoothly.
Step 1 – Access the Connections & Integrations Panel
Log in to your Awaz.ai dashboard at app.awaz.ai
From the left-hand menu, go to White Label > Connections & Integrations
Each integration card has fields for the keys/tokens provided by that service. Use the summary below to connect quickly.
SendGrid (Transactional Emails) — Essential before onboarding clients
For branded system emails (password resets, invites, confirmations)
Add your SendGrid API Key, sender name/email, and choose your template IDs.
📖 Please follow this detailed guide with a video to complete configuration properly:
Setting up transactional emails with SendGrid
Stripe (Billing & Payments) — Essential before onboarding clients
Collect payments from your clients directly inside your platform
Click Connect Stripe Account
Twilio (Voice/SMS Infrastructure)
Paste Account SID and Auth Token.
Voice reachability tip: If calls fail to certain countries, review Voice Geographic Permissions in your Twilio Console and enable the regions you need.
SMS note: If SMS messages aren’t going through, make sure your Twilio Messaging settings are configured correctly:
Go to your Twilio Console → Messaging → Services
Click Create Messaging Service and give it a name (e.g., “Awaz”)
Add a phone number or sender ID to the service
Save it — the SMS feature should start working automatically
OpenAI (Post-Processing)
Paste your OpenAI Project/API Key to power your agents. Awaz.ai uses OpenAI to handle post-call processing and after-call variables.
Retell (Voice Rendering)
Paste your Retell API Key to enable high‑quality voices.
💡 You can also add your chosen ElevenLabs voices if you want to use them in your Whitelabel platform.
📖 Follow this guide: How to integrate custom ElevenLabs voices into the platform.
Intercom (Optional)
Enable live support chat for your White Label clients
Connect your Intercom App ID and Key to offer real-time support from your team, directly from the client dashboard.
🚨 Important Note: Make sure your connected core accounts (Stripe, Retell, Twilio, OpenAI) are paid and verified to access the full range of features on our platform. Free or trial accounts may have limitations that prevent smooth usage.
Step 2 – Enable Voice Geographic Permissions in Twilio
If you're experiencing issues with call connectivity, it may be due to restricted geographic settings in your Twilio account. To ensure calls go through, you’ll need to enable Voice Geographic Permissions.
To do this:
Search for "geo" to locate the “Voice Geographic Permissions” setting.
Under the “Elastic SIP Trunking” section, locate the country or region you're trying to call.
Enable voice calling for that country by checking the appropriate box.
Save your changes.
💡 Tip: Enabling the correct geographic permissions ensures your AI agents can reach global contacts without interruption.
Step 3 – Connect & Save
Once your credentials are added:
Click the Connect button on each integration box after entering the required keys.
Or, click Save Updates to apply all changes.
💡 Tip: Once successfully connected, the integration will remain active for your entire platform—ensuring smooth and branded operations across billing, emails, voice, and AI.
Need Help?
We’ve got plenty of resources to assist you!
📺 Tutorial Videos: Watch step-by-step guides
🔑 Login / Sign-up: Access Awaz.ai
📖 Help Center: Visit our knowledge base
📧 Support Email: [email protected]