Overview

Once you’ve set up your White Label environment in Awaz.ai, your clients will be able to sign up via a personalized link that reflects your branding, plan configuration, and pricing. This article walks you through what that signup experience looks like from your client’s perspective — and how your settings directly shape it.

By the end of this guide, you’ll understand:

✔ What branding your clients will see during signup
✔ How pricing plans, trials, and credits are displayed
✔ What changes when you connect your own domain
✔ Where to preview the signup flow

Step 1 – Your Client’s Signup Link

Each Whitelabel account has a unique signup URL. Until your custom domain is connected, this will follow the format:

https://your-subdomain.awaz.ai/

This is the link your clients will use to create an account under your White Label platform.

💡 Note: Once your domain is connected, this will update to your own custom URL (e.g., https://platform.yourbrand.com). You can configure this under Appearance Settings.

Step 2 – What Your Clients Will See

When your clients access the signup page, they’ll see:

🔹 Your Brand Identity

Your logo and platform name (from Appearance settings)
Your color scheme applied to buttons and interface areas
Your custom domain URL (if connected)

These reflect what you’ve customized in White Label > Appearance.

📌 Need a refresher? Read our Customizing Your Dashboard Appearance Guide

🔹 Your Plan Details

If you’ve created one or more plans under Whitelabel > Plans, your clients will see:

The Plan Title and Plan Description
Monthly or Annual recurring price
Plan description features (like AI agent/user limits)
Knowledge File pricing (if you included any)

💡 Note: Awaz.ai does not charge Whitelabel users for Knowledge Base uploads. Instead, Whitelabel users are billed directly by Retell based on usage (similar to per-minute call rates). You can include a custom price in your plans to cover this cost when billing your own clients.

📌 Want to update your packages? Check out our Creating and Managing Whitelabel Plans

🔹 Optional Signup Settings

Depending on what you configured in the Plans section, your signup screen may also show:

✅ A Free Trial Header during sign-up (if enabled)
💳 A Credit Card Details for Payment Method section (if enabled)
🎁 Display of Free Credits included on sign-up (if any)

These options help control how much friction or flexibility new users face when getting started.

Step 3 – After Signup

Once your client completes the signup:

They’ll be redirected to your customized dashboard
All usage, billing, and branding will reflect your White Label setup
The plan they selected will determine their subscription behavior moving forward

💡 Quick Tip

Your client-facing signup screen is a live reflection of the settings you define under Whitelabel > Appearance and Whitelabel > Plans. Be sure to review both to ensure everything aligns with your brand and pricing strategy.