Overview
If you’re connecting Twilio with your Awaz account, you can enable SMS capabilities to send text messages through your agents and workflows. This guide shows you how to purchase an SMS-enabled number in Twilio, create a Messaging Service, and configure it properly so SMS can be delivered without issues.
By the end of this guide, you’ll know how to:
✔ Purchase an SMS-enabled Twilio number
✔ Create and configure a Messaging Service in Twilio
✔ Connect your Twilio number to your Messaging Service for SMS delivery
Step-by-Step Guide
Step 1 – Log in to Your Twilio Account
Navigate to the Twilio Console and log in with your credentials.
Step 2 – Get a Twilio Phone Number
In the Console, go to Buy a Number.
Use the filters to select numbers with SMS capabilities.
Choose a number from the list and click Buy to add it to your account.
Step 3 – Create a Messaging Service
In the Twilio Console, go to Messaging → Services.
Click Create Messaging Service.
Give your service a name (e.g., “Awaz SMS Service”).
Step 4 – Configure the Messaging Service
Open the Integration section of your new Messaging Service.
Add the SMS-enabled Twilio number you purchased to the Sender Pool.
Complete the Messaging Service setup.
Once complete, your Awaz application can send SMS messages using your Twilio phone number and account credentials.
👉 For more details, see Twilio Messaging Services documentation.
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