Overview
To enable SMS with Twilio, you must first complete A2P 10DLC compliance, which verifies your business and messaging use case. Only after this verification can you use a Twilio phone number to send SMS through your Whitelabel platform.
This process involves:
✔ Completing A2P 10DLC compliance verification
✔ Buying an SMS-enabled Twilio phone number
✔ Creating and verifying a Messaging Service
✔ Creating a Campaign in Twilio and assigning your phone number
Step-by-Step Guide
Step 1 – Complete A2P 10DLC Compliance
Log in to your Twilio Console.
Start the A2P 10DLC registration process.
Provide your business and messaging use case information.
Wait for verification approval (this may take some time).
💡 Important: You must complete this step before moving forward. A2P 10DLC compliance can take time, so start early.
Step 2 – Get a Twilio Phone Number
In the Console, go to Buy a Number.
Use the filters to select numbers with SMS capabilities.
Choose a number from the list and click Buy to add it to your account.
Step 3 – Create a Messaging Service
In the Twilio Console, go to Messaging → Services.
Click Create Messaging Service.
Give your service a name (e.g., “Awaz SMS Service”).
Step 4 – Configure the Messaging Service
Open the Integration section of your new Messaging Service.
Add the SMS-enabled Twilio number you purchased to the Sender Pool.
Complete the Messaging Service setup.
Once complete, your Awaz application can send SMS messages using your Twilio phone number and account credentials.
👉 For more details, see Twilio Messaging Services documentation
Step 5 – Create a Campaign
Once A2P 10DLC compliance is approved and your Messaging Service is set up, go to the Campaigns section of Twilio.
Create a new Verified Campaign.
Assign your SMS-enabled number to this campaign.
Connect the campaign to your Messaging Service.
👉 Once all these steps are complete, your Whitelabel platform can send SMS messages using your verified Twilio numbers.
Need Help?
We’ve got plenty of resources to assist you!
📺 Tutorial Videos: Watch step-by-step guides
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📖 Help Center: Visit our knowledge base
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