Customize Your AI Agents with Awaz.ai’s Agent Settings

In Awaz.ai, Agent Settings allow you to customize, refine, and test AI voice agents to fit your business needs. Whether you're creating a new agent from scratch or modifying an existing template, the Agent Settings menu provides full control over:

✔ The AI's voice, tone, and responsiveness
✔ Conversation flow and prompting structure
✔ Call actions like transfers, scheduling, and SMS follow-ups
✔ Testing and training the AI agent in real-time

Understanding how to configure Agent Settings ensures that your AI interacts professionally, efficiently, and in alignment with your business goals.

Step 1: Overview of Agent Settings & Why They Matter

Agent Settings allow you to fine-tune AI behavior, adjust conversation flow, and enhance customer interactions. The settings you choose affect:

🔹 How the AI speaks – Voice type, speed, tone, responsiveness.
🔹 What the AI knows – Company details, role, objective.
🔹 How the AI interacts – Does it start the conversation, wait for the user, or follow a strict script?
🔹 What actions the AI takes – Can it transfer calls, send messages, or schedule meetings?

💡 Why It’s Important:

A well-configured AI agent improves call success rates.
Proper customization ensures a smooth, human-like conversation.
Testing and training help refine responses and eliminate errors.

📌 Want to learn more about managing AI agents? Read our Navigating the Dashboard Guide.

Step 2: Accessing the Agent Settings Menu

To access Agent Settings, follow these steps:

Go to Awaz.ai: www.awaz.ai
Log into your account and navigate to the Agents section.
Create a new agent or select an existing one to edit.
Choose "Edit" to access the four customization sections:
✅ Settings – Adjust voice, role, and company info.
✅ Prompt – Control conversation flow and scripting.
✅ Actions – Configure what the AI can do during calls.
✅ Variable – Displays default caller info for testing purposes.

💡 Tip: The Test your Agent panel on the right-hand side lets you preview AI responses in real-time as you configure settings.

📌 Need help setting up an AI agent? Read our User Onboarding Guide.

Step 3: Basic Customization Options Available

🔹 1. Settings – Personalizing AI Voice & Role

The Settings section controls the AI agent’s voice, behavior, and identity:

Agent Name – Assign a unique, recognizable name to your AI agent.
Voice Selection – Choose a voice based on tone, gender, and accent. Paired with language settings, this defines how your agent sounds.
Language – Select a preferred language and regional dialect (e.g., English – United Kingdom, Hindi – India, Spanish – Spain).
Role – Choose a pre-defined category like “Customer Support” or to help shape the agent’s context.
Agent’s Objective – Briefly describe what the AI should accomplish in a call (e.g., invite customers to an event or confirm appointments). This will determine the call recording's outcome.
Ambient Sound – Optional. Add subtle background sounds (like a cafe or call center) to make conversations feel more natural.
Company Info – Describe your business to help the agent better understand and represent your brand during calls.
Knowledge Base – Select an uploaded document or FAQ file the agent can reference during calls to improve accuracy and relevance.

💡 Tip: A Knowledge Base allows your AI to pull from detailed content like FAQs, product info, or internal policies. Upload it once, and your agent will use it to answer context-specific questions during calls — just like a trained team member.

Voice Settings: Customize how the AI speaks:

✅ Tone of Voice: Calm → Emotional
✅ Speaking Speed: Slow → Fast
✅ Responsiveness: Slow → Fast
✅ Interruption Sensitivity: Low → High (Handles user interjections smoothly)
✅ Backchanneling: Enables filler words like "uh-huh" for more natural conversations.
✅ Silence End Timing: Adjust how long the AI waits before ending a silent call.
✅ Boosted Keywords: Custom biasing for commonly used names, brands, and industry terms.

🔹 2. Prompt – Controlling Conversation Flow

The Prompt section determines who speaks first and how structured the conversation is:

✔ User Initiates – The AI waits for the user to speak first.
✔ AI Initiates (Dynamic) – The AI starts with a flexible greeting.
✔ AI Initiates (Defined Message) – A specific opening line is used.

🔹 Instruction Categories – Pre-built instructions to keep AI responses aligned with your goals.
🔹 Freestyle Prompting – Add custom insights, manual instructions, or scripts.

💡 Tip: If you want your AI to follow a strict script, use the Freestyle Prompt section.

📌 Want to refine AI conversation flow? Read our Editing AI Prompts Guide.

🔹 3. Actions – What the AI Can Do During Calls

The Actions section allows the AI to perform automated tasks:

✅ End Call – Terminates the call under certain conditions.
✅ Transfer to Human – Passes the call to a human agent if needed.
✅ Send SMS – Automatically sends a text message post-call.
✅ Integrations – Connect with external applications.

Zapier – Automate workflows by integrating Awaz.ai with CRM tools, databases, scheduling apps, and marketing platforms.
WhatsApp Messages – Automatically send follow-up messages via WhatsApp after a call.
Wati Messages – Leverage WhatsApp Business API via Wati for customer engagement and automated messaging.

✅ Scheduling – Book meetings or follow-ups.
✅ Call Webhooks – Automate call-based triggers.
✅ Unsubscribe Contact – Remove a user from future call lists.
✅ Schedule a Call – Arrange a follow-up with the same contact.
✅ Press Digit – Use keypad input for interactive call responses.

💡 Tip:

Once you add or configure any action, it will appear in the Actions panel on the right side of the screen. Use this space to double-check your settings before saving.
Use Zapier to connect Awaz.ai with over 5,000+ apps like Google Sheets, Salesforce, and Slack for seamless AI-driven automation.