Customize Your AI Agents with Awaz.ai’s Agent Settings
In Awaz.ai, Agent Settings allow you to customize, refine, and test AI voice agents to fit your business needs. Whether you're creating a new agent from scratch or modifying an existing template, the Agent Settings menu provides full control over:
✔ The AI's voice, tone, and responsiveness
✔ Conversation flow and prompting structure
✔ Call actions like transfers, scheduling, and SMS follow-ups
✔ Testing and training the AI agent in real-time
Understanding how to configure Agent Settings ensures that your AI interacts professionally, efficiently, and in alignment with your business goals.
Step 1: Overview of Agent Settings & Why They Matter
Agent Settings allow you to fine-tune AI behavior, adjust conversation flow, and enhance customer interactions. The settings you choose affect:
🔹 How the AI speaks – Voice type, speed, tone, responsiveness.
🔹 What the AI knows – Company details, role, objective.
🔹 How the AI interacts – Does it start the conversation, wait for the user, or follow a strict script?
🔹 What actions the AI takes – Can it transfer calls, send messages, or schedule meetings?
💡 Why It’s Important:
A well-configured AI agent improves call success rates.
Proper customization ensures a smooth, human-like conversation.
Testing and training help refine responses and eliminate errors.
📌 Want to learn more about managing AI agents? Read our Navigating the Dashboard Guide.
Step 2: Accessing the Agent Settings Menu
To access Agent Settings, follow these steps:
Go to Awaz.ai: www.awaz.ai
Log into your account and navigate to the Agents section.
Create a new agent or select an existing one to edit.
Choose "Edit" to access the four customization sections:
✅ Settings – Adjust voice, role, and company info.
✅ Prompt – Control conversation flow and scripting.
✅ Actions – Configure what the AI can do during calls.
✅ Variable – Displays default caller info for testing purposes.
💡 Tip: The Test your Agent panel on the right-hand side lets you preview AI responses in real-time as you configure settings.
📌 Need help setting up an AI agent? Read our User Onboarding Guide.
Step 3: Basic Customization Options Available
🔹 1. Settings – Personalizing AI Voice & Role
The Settings section controls the AI agent’s voice, behavior, and identity:
✔ Agent Name – Assign a unique name to your AI agent.
✔ Voice Selection – Choose a voice style, accent, and language (e.g., "English - United Kingdom").
✔ Role & Objective – Define the AI’s job (e.g., appointment scheduling, customer support).
✔ Ambient Sound – Add background noise for a more human-like call experience.
✔ Company Info – Provide details to help the AI understand your business.
Voice Settings: Customize how the AI speaks:
✅ Tone of Voice: Calm → Emotional
✅ Speaking Speed: Slow → Fast
✅ Responsiveness: Slow → Fast
✅ Interruption Sensitivity: Low → High (Handles user interjections smoothly)
✅ Backchanneling: Enables filler words like "uh-huh" for more natural conversations.
✅ Silence End Timing: Adjust how long the AI waits before ending a silent call.
✅ Boosted Keywords: Custom biasing for commonly used names, brands, and industry terms.
🔹 2. Prompt – Controlling Conversation Flow
The Prompt section determines who speaks first and how structured the conversation is:
✔ User Initiates – The AI waits for the user to speak first.
✔ AI Initiates (Dynamic) – The AI starts with a flexible greeting.
✔ AI Initiates (Defined Message) – A specific opening line is used.
🔹 Instruction Categories – Pre-built instructions to keep AI responses aligned with your goals.
🔹 Freestyle Prompting – Add custom insights, manual instructions, or scripts.
💡 Tip: If you want your AI to follow a strict script, use the Freestyle Prompt section.
📌 Want to refine AI conversation flow? Read our Editing AI Prompts Guide.
🔹 3. Actions – What the AI Can Do During Calls
The Actions section allows the AI to perform automated tasks:
✅ End Call – Terminates the call under certain conditions.
✅ Transfer to Human – Passes the call to a human agent if needed.
✅ Send SMS – Automatically sends a text message post-call.
✅ Integrations – Connect with external applications.
Zapier – Automate workflows by integrating Awaz.ai with CRM tools, databases, scheduling apps, and marketing platforms.
WhatsApp Messages – Automatically send follow-up messages via WhatsApp after a call.
Wati Messages – Leverage WhatsApp Business API via Wati for customer engagement and automated messaging.
✅ Scheduling – Book meetings or follow-ups.
✅ Call Webhooks – Automate call-based triggers.
✅ Unsubscribe Contact – Remove a user from future call lists.
✅ Schedule a Call – Arrange a follow-up with the same contact.
✅ Press Digit – Use keypad input for interactive call responses.
💡 Tip: Use Zapier to connect Awaz.ai with over 5,000+ apps, including Google Sheets, Salesforce, and Slack for seamless AI-driven automation.
📌 Want to explore integrations? Read our Awaz.ai + Zapier Integration Guide.
🔹 4. Variable – Caller Details for Testing (Uneditable Section)
The Variable section is not editable and displays:
✔ Default user (caller) details for testing AI behavior.
✔ Information used during test calls to simulate real conversations.
💡 Tip: Use the Test your Agent panel on the right side to preview AI behavior in real-time based on current settings.
Need Help?
We’ve got plenty of resources to assist you!
📺 Tutorial Videos: Watch step-by-step guides
🔑 Login / Sign-up: Access Awaz.ai
📖 Help Center: Visit our knowledge base
📧 Support Email: [email protected]