Experiencing problems with your AI agent’s voice settings? Whether it's delayed responses, unnatural tone, or incorrect pacing, optimizing your AI voice ensures seamless conversations with users.

✔ Fine-tune speed, tone, and responsiveness for improved call flow.
✔ Adjust voice interruption sensitivity to handle interjections better.
✔ Enable back-channeling for more human-like interactions.

📌 Need to customize voice accents? Read Customizing Voice Accents and Languages.

🔍 Check for common AI voice issues:

✅ Delayed Responses – AI agent takes too long to reply.
✅ Tone Inconsistency – Voice sounds too robotic or unnatural.
✅ Speed Issues – AI speaks too fast or too slow.
✅ Low Engagement – AI fails to acknowledge the user properly.

💡 Tip: If your AI agent mispronounces unique words or names (e.g., "Hotel45" as "Hotel Four Five"), use the Freestyle Prompt to instruct it on pronunciation.

🔹 Tone of Voice: Adjust between calm and emotional for different call types.
🔹 Voice Speed: Increase or decrease to match natural pacing.
🔹 Responsiveness: Modify to ensure the AI reacts at the right moment.
🔹 Interruption Sensitivity: Set to low, medium, or high depending on how frequently users interrupt.
🔹 Enable Back-Channeling: Allows the AI to add “uh-huh” and “yeah” for natural engagement.

✅ Test Your Agent – Use the built-in testing feature to simulate conversations and refine settings based on real interactions.

📌 Want to optimize back-channeling? Read Configuring Back-Channeling and Affirmative Responses.

If the AI voice continues to experience latency, incorrect responses, or persistent mispronunciations, reach out to support for further assistance.

📧 Support Email: [email protected]
📖 Help Center: Visit our knowledge base