Awaz.ai allows you to customize how your AI agent sounds and responds during calls. You can choose from the default voices available in the platform, preview each voice before selecting it, or add a new voice directly from the public ElevenLabs voice library.

You can also fine-tune voice behavior, including speed, volume, responsiveness, interruption sensitivity, silence handling, boosted keywords, pronunciation, and ambient background sounds.

These settings help you create a more natural and consistent call experience for customer service, lead generation, appointment scheduling, follow-ups, and other voice AI workflows.

With Awaz.ai, you can:

✔ Choose from the available default AI voices
✔ Preview voices before applying them to your agent
✔ Add a new voice directly from ElevenLabs
✔ Adjust tone, speed, volume, and responsiveness
✔ Configure interruption sensitivity and silence handling
✔ Add boosted keywords and pronunciation rules for better recognition and spoken output
✔ Enable ambient background sounds to create a more realistic call environment

To access Voice Settings, follow these steps:

💡 Tip: The Voice Settings panel lets you tweak how the AI sounds, responds, and adapts to conversations.

Awaz.ai provides a selection of default AI voices that you can use for your agent. These voices are available inside the Select Voice window.

To choose a voice:

The available voices are now connected directly to the public ElevenLabs voice library.

Users can preview each voice and select the one that best fits their agent’s tone, audience, and use case.

💡 Tip: Before selecting a voice, listen to a few previews to compare clarity, pacing, tone, and how natural the voice sounds for your expected call type.

If you want to use a voice that is not already available in the default list, you can add a voice directly from ElevenLabs.

To add a voice:

This allows you to expand your available voice options while keeping the setup process inside Awaz.ai.

You can fine-tune the AI’s voice with multiple sliders:

✅ Tone of Voice – Adjust between Calm → Emotional
✅ Voice Speed – Modify speed from Slow → Fast
✅ Voice Volume – Set the loudness level
✅ Responsiveness – Control how fast the AI processes speech
✅ Interruption Sensitivity – Adjust how the AI handles user interruptions

✅ Max Call Duration – Set the maximum call length before automatically ending

✅Ring Duration – Control how long the call rings before timing out if unanswered

💡 Tip: If the AI interacts too quickly, lower the Responsiveness setting.

For a more natural and efficient AI conversation, users can configure:

✔ Backchanneling: Enables the AI to use phrases like "uh-huh" or "yeah" to signal active listening.
✔ End Call After Silence: Automatically ends the call if the user remains silent beyond a set duration (minimum 10 seconds).
✔ Boosted Keywords: Allows users to input specific names, brands, or terms to ensure they are accurately recognized and transcribed.

✓ Pronunciation: Define how specific words, names, or phrases should be pronounced using IPA (International Phonetic Alphabet), to ensure accurate spoken output.

💡 Tip: Use Boosted Keywords for industry-specific terms, company names, or frequently mentioned words to enhance AI transcription accuracy.

To enhance call realism, users has the options to choose background noise:

🎵 Coffee Shop – Light café chatter
🎤 Convention Hall – Low crowd murmurs
🌿 Summer Outdoor – Gentle outdoor sounds
🏔 Mountain Outdoor – Subtle nature ambiance
📡 Static Noise – Light telephone static
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💡 Tip: If you want calls to sound like they’re happening in an office or real-world setting, ambient noise makes a difference!

For inquiries about AI Agent's voices or cloning, reach out to us.

📧 Support Email: [email protected]

We’ve got plenty of resources to assist you!

📺 Tutorial Videos: Watch step-by-step guides
🔑 Login / Sign-up: Access Awaz.ai
📖 Help Center: Visit our knowledge base
📧 Support Email: [email protected]