Analyze Campaign Metrics for Better Performance
Monitoring your campaign's performance ensures that your AI agents are achieving the best possible results. In Awaz.ai, campaign data is available in the Campaigns tab, where you can track key metrics such as dials, pickups, results, and cost per outcome.
This allows you to adjust strategies and optimize future campaigns for better efficiency and cost-effectiveness.
Access Campaign Metrics
Navigate to Campaigns from the dashboard menu.
Select the campaign you want to analyze.
View the campaign’s detailed performance metrics in the campaign overview.
📌 Want to learn how to set up a campaign? Read Creating a New Campaign in Awaz.ai.
Review Key Metrics & Performance Indicators
Awaz.ai provides key call performance analytics in the campaign details, including:
✔ Dials – Total number of call attempts.
✔ Pickup Rate – Calls successfully answered by the recipient.
✔ Voicemail & Failed Calls – Number of calls that went to voicemail or failed.
✔ No Answer & Busy – Breakdown of unanswered and busy signals.
✔ Results & Outcomes – Calls that led to a measurable outcome (e.g., lead conversion, appointment scheduling, or unsubscription).
✔ Spent & Cost Per Result – Total campaign spending and the cost of achieving a result.
🔍 How to Use These Metrics:
High pickup rates indicate strong audience engagement.
A high number of failed or busy calls may suggest poor call timing—adjust the time zones and call periods accordingly.
Monitoring the cost per result helps optimize your campaign’s return on investment (ROI).
📌 Need to refine your campaign objectives? Read Managing Campaign Objectives and Outcomes.
Use Insights to Improve Future Campaigns
✔ Optimize Call Timing – Adjust call periods based on when contacts are most likely to answer.
✔ Refine Targeting – Use audience segmentation and custom fields for better outreach.
✔ Modify AI Agent Prompts – If calls aren’t leading to desired outcomes, adjust freestyle prompts and response handling.
✔ Analyze Spending vs. ROI – If cost per result is high, refine your budget allocation and call strategy.
Need Help?
We’ve got plenty of resources to assist you!
📺 Tutorial Videos: Watch step-by-step guides
🔑 Login / Sign-up: Access Awaz.ai
📖 Help Center: Visit our knowledge base
📧 Support Email: [email protected]