Setting Up Your Awaz.ai Campaign

Creating a campaign in Awaz.ai allows you to automate outbound and inbound calls efficiently. Whether you’re reaching out to leads or handling incoming calls, campaigns help streamline AI agent interactions and ensure smooth operations.

This guide will walk you through setting up a new campaign, assigning an agent, selecting a phone number, and configuring call settings to maximize efficiency.

Log into Awaz.ai and Navigate to the Campaigns Section

To get started:

Log into Awaz.ai and click on the Campaigns tab in the dashboard menu.
Click the “Create New Campaign” button.
Choose whether the campaign will be Outbound (AI agent makes calls) or Inbound (AI agent receives calls).

💡 Tip: For outbound campaigns, ensure you have a contact list ready.

📌 Need help assigning the right AI agent for your campaign? Check out our Managing Multiple AI Agents Guide.

Configure Your Campaign Settings

Once you've selected the campaign type, you will configure key settings.

🔹 Assigning AI Agent, Phone Number, and Contact List

✔ Select an AI agent – Choose an AI agent that aligns with your campaign goals.
✔ Assign a phone number – Use an existing number or purchase one through Awaz.ai.
✔ Pick a contact list (Outbound campaigns only) – Ensure your contact list is well-segmented.

📌 Need help with contact segmentation? Read our Using Custom Fields to Enhance Contact Lists Guide.

🔹 Adjusting Call Attempts and Budget

To control the efficiency of your AI agent, adjust the following:

✔ Max Attempts Daily – Set the maximum number of call attempts per contact (default: 0 = unlimited).
✔ Attempts Delay – Define the wait time before retrying a rejected call. (Recommended: 120 minutes for better response rates.)
✔ Daily Budget – Specify the maximum budget for AI agent calls. (Recommended: $100 for optimal reach.)

💡 Tip: A well-configured budget prevents overspending while maintaining engagement.

🔹 Setting Time Zones and Operating Hours (Outbound Campaigns Only)

For outbound campaigns, ensure calls are made at appropriate times by configuring:

✔ Time Zones – Select the region where your contacts are located.
✔ Operating Periods – Define when calls can be made (e.g., weekdays from 9 AM - 12 PM, 2 PM - 6 PM).

💡 Tip: Avoid scheduling calls outside business hours to improve pick-up rates.