Overview
If you'd like to initiate a secondary AI follow-up call that references information gathered during a previous call, you can do this using automation tools like Zapier or Make.com, and custom fields in Awaz.ai.
This guide walks you through how to:
✔ Create custom fields to store dynamic call data
✔ Automatically push that data into your contact list
✔ Trigger a personalized follow-up call with the updated context
We’ll be using Zapier for this example — but similar workflows can also be created with Make.com or the Awaz API.
Step 1 – Create a Custom Field in Awaz
To store and reuse call-specific data (like a conversation summary or key insights), start by creating a custom field:
Go to Settings > Custom Fields in your Awaz dashboard
Create a new field such as Call_Summary
This custom field will now be visible in your Contacts and can be updated dynamically via Zapier
💡 Tip: Name your custom fields clearly (e.g., Call_Summary, Product_Interest) so they’re easy to map later.
📌 New to this feature? Read our guide: Using Custom Fields to Enhance Contact Lists
Step 2 – Use Zapier to Pull Call Data
In Zapier, create a new Zap.
For the trigger app, select Awaz.ai.
Choose New Call as the trigger event.
Connect your Awaz account and select the AI Agent making the first call.
Filter by call status = Outcome so it only pulls calls where a full conversation happened.
Test the trigger — you’ll pull data like contact name, phone, and call summary (from Analysis tab).
Step 3 – Update the Contact With Dynamic Data
Add a new Zapier Action: Awaz.ai > Add or Update Contact.
In the action setup:
Map the Contact Name and Phone Number fields.
Under your previously created Call_Summary custom field, map the value from the original call’s Analysis Summary or any other custom variable gathered.
This ensures your contact now has updated, contextual info for the follow-up call.
💡 Tip: Make sure to input the title of your created custom field exactly into this field.
Step 4 – Trigger the Follow-Up Call
Add another Action Step: Awaz.ai > Make a Call.
Select the specific AI Agent that is configured for the follow-up calls.
This follow-up agent should be prompted to refer to the custom field:
For example:
“Hi {{Contact.FirstName}}, I saw you mentioned that {{Contact.Call_Summary}}. Would now be a good time to discuss this further?”
💡 Tip: If you need help designing dynamic prompts like this, check out our guide on Using Variables and Dynamic Content in Prompts in Awaz.ai
Optional Step – Add a Time Delay
Want to delay the follow-up call by a few hours or days?
Add the Delay by Zapier step before the “Make a Call” action.
Configure a fixed time delay (e.g., 24 hours after the initial call).
That’s It!
Your Zap will now:
✅ Detect completed calls
✅ Store dynamic context into your contact database
✅ Trigger a follow-up AI call that’s personalized and informed
Need Help?
We’ve got plenty of resources to assist you!
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