Make AI Conversations More Personalized with Variables
A generic AI conversation can only go so far. By integrating variables, your AI agent can dynamically pull customer details, making interactions more engaging, human-like, and relevant. Whether it’s addressing a customer by name or confirming appointment times, dynamic content helps the AI adapt in real-time.
What You Can Achieve with Variables
✔ Greet customers by name for a more natural experience.
✔ Automatically insert appointment times, contact details, and more.
✔ Enhance AI adaptability for both inbound and outbound calls.
Let’s dive into how you can use variables in Awaz.ai to make your AI more responsive and customer-friendly.
Identify Key Variables for AI Prompts
Before adding variables to your AI prompts, consider what dynamic information will improve interactions. Awaz.ai currently supports:
✅ {{current_time}} – References the real-time clock when the AI is speaking.
✅ {{contact_name}} – Inserts the full name of the customer.
✅ {{contact_first_name}} – Uses only the customer’s first name.
✅ {{contact_phone}} – References the customer’s phone number.
✅ {{contact_email}} – References the customer’s email address.
💡 Pro Tip: Keep variables natural and spaced out in conversations—overusing them can make interactions sound repetitive or forced.
Insert Variables into AI Prompts
Now that you’ve identified the right variables, it’s time to integrate them into prompts. Variables should flow smoothly within sentences to maintain a natural tone.
Example: Appointment Reminder AI
✅ Freestyle Prompt Example:
*"Hello {{contact_first_name}}, this is [AI Agent] from [Company]. I'm calling to remind you about your scheduled appointment at {{current_time}}.
If you need to reschedule, let me know. Would you like me to send a confirmation to {{contact_email}}?"*
Why It Works: This keeps the AI sounding personal and contextual while using minimal but effective dynamic content.
📌 Looking for more ways to refine AI responses? Check out our Fine-Tuning Agent Prompts Guide.
Test & Verify Dynamic Content in AI Responses
Once variables are added, you’ll need to test them in real interactions to ensure they populate correctly.
🔹 How to Test Variables in AI Prompts
Use the "Test Your Agent" feature to preview how the AI fills in variables.
Confirm that customer names, emails, and times appear correctly in AI responses.
If the AI misuses a variable, adjust sentence placement for better flow.
Run real-world test calls to see how customers react to personalized details.
💡 Fixing Issues: If the AI leaves a variable blank, check that the contact list contains the correct data for that field.
📌 Dynamic Content Prompt Templates
Below are two practical templates that showcase how variables enhance AI conversations.
1️⃣ Template for Lead Qualification Calls (Outbound AI)
✅ Freestyle Prompt Example:
*"Hi {{contact_first_name}}, this is [AI Agent] from [Company]. I noticed you recently inquired about our services.
I wanted to follow up and see if you had any questions. Would you be available for a quick chat today at {{current_time}}?
I can also send you more details via email at {{contact_email}} if that works better for you!"*
Why It Works: This ensures that AI adapts dynamically while keeping a casual but professional tone.
2️⃣ Template for Customer Support Verification (Inbound AI)
✅ Freestyle Prompt Example:
*"Hello {{contact_first_name}}, thanks for calling [Company] support.
Can I verify your details? I have your phone number as {{contact_phone}} and your email as {{contact_email}}. Is that correct?
How can I assist you today?"*
Why It Works: This lets AI quickly confirm customer details, creating a frictionless support experience.
📌 Looking to streamline AI-led customer interactions? Read our Best Practices for Agent Training & Fine-Tuning Guide.
Need Help?
We’ve got plenty of resources to assist you!
📺 Tutorial Videos: Watch step-by-step guides
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