Make AI Conversations More Personalized with Variables

A generic AI conversation can only go so far. By integrating variables, your AI agent can dynamically pull customer details, making interactions more engaging, human-like, and relevant. Whether it’s addressing a customer by name or confirming appointment times, dynamic content helps the AI adapt in real-time.

What You Can Achieve with Variables

✔ Greet customers by name for a more natural experience.
✔ Automatically use contact names, details, and more.
✔ Enhance AI adaptability for both inbound and outbound calls.

Let’s dive into how you can use variables in Awaz.ai to make your AI more responsive and customer-friendly.

Identify Key Variables for AI Prompts

Before adding variables to your AI prompts, consider what dynamic information will improve interactions. Awaz.ai currently supports:

✅ {{CurrentTime}} – The current time at the moment of the call

✅ {{Contact.Name}} – Full name of the contact

✅ {{Contact.FirstName}} – First name only

✅ {{Contact.Phone}} – Contact’s phone number

✅ {{Contact.Email}} – Contact’s email address

💡 Tip: Use variables thoughtfully. One or two per interaction can improve clarity and warmth — overloading prompts with them may feel robotic.

Where to Use Variables

Now that you’ve identified the right variables, it’s time to integrate them into prompts. Variables can be used anywhere in your Freestyle Prompt when creating or editing an agent.

To insert variables, follow these steps:

Go to the Agents section in your Awaz.ai dashboard.
Choose your preferred agent and click Edit.
Navigate to the Prompts tab.
In the Freestyle Prompt field, you can now insert any of the supported variables.

This is where you’ll personalize the agent’s script using real-time, contact-specific details.

Dynamic Content Prompt Templates

Here are a few example prompts to help you get started:

📞 Example 1 – Welcome Message for a New Lead

Hi {{Contact.FirstName}}, thanks for checking out our platform!
I saw that you signed up recently.
Would now be a good time to go over what you're looking for?

📅 Example 2 – Follow-Up After Initial Call

Hey {{Contact.FirstName}}, it's me again from [Your Company Name].
I just wanted to circle back on our previous conversation.
Based on our last call, here’s a quick summary.
Let me know if you’d like to continue this chat later today at {{CurrentTime}}.

💬 Example 3 – Email Verification During Support Call

Hello {{Contact.FirstName}}, I’m here to help.
Just confirming — your phone number is {{Contact.Phone}} and your email is {{Contact.Email}}, right?

💡 Tip: Want to add a variable quickly? Click the +Variable button below the Freestyle Prompt editor. It lets you choose from available dynamic fields like {{Contact.FirstName}}, {{CurrentTime}}, and even your custom fields — without typing them manually.

📌 Looking for more ways to refine AI responses? Check out our Fine-Tuning Agent Prompts Guide.

Test & Verify Dynamic Content in AI Responses

Once variables are added, you’ll need to test them in real interactions to ensure they populate correctly.

🔹 How to Test Variables in AI Prompts

Use the "Test Your Agent" feature at the bottom of the page to preview how the AI fills in variables.
Simulate a conversation to preview how variables populate. Confirm that customer names, emails, and times appear correctly in AI responses.
If the AI misuses a variable, adjust sentence placement for better flow.
Run real-world test calls to see how customers react to personalized details.