Awaz.ai now offers a direct integration with Twilio, allowing you to use your own Twilio numbers to make, receive, manage calls, and send SMS directly through Awaz.ai.

Why Integrate Your Own Twilio Account?

By connecting your own Twilio account with Awaz.ai, you unlock several important advantages:

Local Phone Numbers: Depending on your country of business operations, Twilio lets you use local numbers. This significantly improves call conversions and enhances your business credibility.
Availability in More Countries: Awaz.ai offers built-in phone numbers only for certain countries (such as the US, Canada, Singapore, Brazil, etc.). By integrating Twilio, this limitation is removed, and you can easily purchase and use numbers from almost any country globally.
Greater Control: Manage your numbers, SMS capabilities, regulatory compliance, and caller IDs directly from your Twilio dashboard, giving you more control over your communication strategy.

How to Connect Twilio with Awaz.ai (Step-by-Step)

Step 1: Create a Twilio Account

Visit Twilio Console and create a new account or log in if you already have one.

Step 2: Purchase or Transfer Phone Numbers

Once logged in, navigate to the Phone Numbers section.
Click Buy a Number to choose a new local or international phone number based on your requirements.

Step 3: Create a Regulatory Bundle (Required by Twilio)

Many countries have specific regulatory requirements before you can use Twilio phone numbers.

In your Twilio Console, navigate to Phone Numbers > Regulatory Compliance.
Click Regulatory Bundles.
Click Create a Regulatory Bundle.
Select the country and the phone number type (e.g., local or mobile).
Upload necessary documentation as prompted (e.g., proof of business registration, ID verification, etc.).
Submit the bundle for approval.

💡 Important: Regulatory bundle approval usually takes between a few hours to a few business days, depending on your country.

Step 4: Verify Your Business Address

This step is mandatory for some countries (e.g., New Zealand):

In your Twilio Console, go to Addresses (Under Phone Numbers > Regulatory Compliance).
Click Create a New Address and provide your full business address details.
After submitting your address, Twilio may require additional verification:
- Follow the provided instructions to verify your address. (Twilio might send a verification code via mail or request additional documents.)

Step 5: Retrieve Your Account SID and Auth Token

Awaz.ai requires your Twilio Account SID and Auth Token to connect both platforms.

In Twilio, navigate to your Console Dashboard.
You’ll see your Account SID prominently displayed.
To find your Auth Token, click on the eye icon next to the Auth Token field to reveal it.
If you are using a Twilio Subaccount:
- Go to Account > Subaccounts in the Twilio Console.
- Select your subaccount by clicking its name hyperlink.
- Scroll down to locate your Subaccount SID and Auth Token.

Important: Keep your Auth Token secure. Do not share it publicly or via insecure channels.

Step 6: Connect Twilio to Awaz.ai

Log in to your Awaz.ai account.
Navigate to Settings > Integrations > Twilio.
Paste your Twilio Account SID (or Subaccount SID) and Auth Token in the provided fields.
Click Connect to finalize the integration.

After successful integration, your Twilio numbers will be available to use within Awaz.ai.

Troubleshooting Common Issues

Issue:

You see this error message when attempting to purchase or connect a Twilio number:

“To purchase or transfer this number, you must provide a bundle compliant with the rules for the country and number type.”

Solution:

This error indicates that your Twilio account is not fully compliant with local regulations.

Create a Regulatory Bundle (as mentioned in Step 3 above).
Verify your Business Address (mandatory in some regions like New Zealand).
- Twilio requires verified addresses for full compliance in specific regions.
- Follow the country-specific guidelines: Twilio Regulatory Guidelines.

Example (New Zealand-specific):

Visit: Twilio New Zealand Regulatory Guidelines.
Follow the exact verification steps outlined by Twilio.
After verifying, try connecting your number again.

Once your address and bundle are verified, the integration will proceed smoothly.

Additional Resources:

By following these detailed steps, you'll successfully connect your Twilio numbers with Awaz.ai, enjoying seamless call management, improved business credibility, and increased conversion rates.