Customizing AI Agent Voice for Optimal Performance

Tuning your AI agent’s voice settings ensures clear, engaging, and human-like interactions. Awaz.ai provides a range of adjustments, allowing you to refine how your AI agents sound and respond to users.

✔ Modify voice tone, speed, and volume for different conversational styles.
✔ Enhance responsiveness and interruption sensitivity to improve engagement.
✔ Enable back-channeling for a more natural conversational flow.

📌 Need to refine AI agent prompts for better engagement? Read Fine-Tuning Agent Prompts for Better Responses.

Access the Voice Settings Panel

To begin configuring your AI agent’s voice:

🔹 Navigate to Agent Settings and select the AI agent you want to modify.
🔹 On the Settings tab of the agent, access the adjustable parameters.

Adjust Key Voice Parameters

Awaz.ai provides six main voice customization settings:

🎙️ Tone of Voice (Calm ↔ Emotional)

Modify how expressive the AI agent sounds.

Lower settings: More neutral and professional.
Higher settings: More dynamic and expressive.

⚡ Voice Speed (Slow ↔ Fast)

Adjust how quickly the AI agent speaks.

Slower speeds: Best for clarity in formal conversations.
Faster speeds: Suitable for casual or engaging interactions.

🔊 Voice Volume (Low ↔ Loud)

Control the AI agent’s loudness level.

Lower volume: Softer and more reserved tone.
Higher volume: Stronger presence in conversations.

⚡ Responsiveness (Slow ↔ Fast)

Determines how quickly the AI agent processes and replies.

Slower responsiveness: Allows for longer pauses.
Faster responsiveness: Ensures quicker conversations.

🔄 Interruption Sensitivity (Low ↔ High)

Controls how well the AI agent adapts to interruptions from the user.

Low: AI waits for the user to finish speaking before responding.
High: AI can handle interruptions and adjust accordingly.

🗣️ Enable Back-Channeling

✔ Activating this feature allows the AI agent to use affirmative sounds (e.g., "uh-huh" or "yeah") to indicate active listening.

💡 Tip: For customer service or sales calls, a more engaging tone and responsiveness can improve interactions.

Set Additional Call Behavior Options

✅ End Call After Silence

Configure the duration of silence before an AI agent automatically ends a call.
Minimum value: 10 seconds.

✅ Boosted Keywords

Add customized keywords that bias the transcriber model, ensuring specific terms (e.g., brand names, street names, or industry-specific terms) are recognized correctly.

📌 Want to enhance AI agent conversations? Read Configuring Back-Channeling and Affirmative Responses.

Save and Test Your Voice Settings

After making adjustments:

✔ Click Save Changes to apply updates.
✔ Use the "Test Your Agent" feature to check how the voice settings sound in real-time.
✔ Refine and adjust settings based on user feedback and test results.