Why Use Multiple AI Agents?

Managing multiple AI agents allows businesses to handle different tasks efficiently, ensuring:

✔ Dedicated AI agents for different use cases (e.g., sales, support, scheduling).
✔ Custom objectives and responses tailored to each agent’s purpose.
✔ Better campaign management for outbound and inbound calls.

This guide walks you through creating, configuring, and organizing multiple AI agents in Awaz.ai.

Create a New AI Agent

To create a new agent:

Log into Awaz.ai and go to the Agents section.
Click “Create New Agent.”
Select whether to start from scratch or use an existing agent as a template.
Enter the agent’s name and basic information.

💡 Tip: Using a template from an existing agent saves time when setting up multiple agents with similar roles.

Assign Unique Objectives & Settings to Each Agent

Each AI agent should be tailored to its specific function. In the Agent Settings tab, configure:

✅ Agent Objective – Clearly define the agent’s purpose (e.g., "Handle inbound customer inquiries" or "Schedule sales demo calls").
✅ Voice & Tone Settings – Ensure the AI sounds appropriate for its role (e.g., friendly for support, authoritative for sales).
✅ Prompt Customization – Adjust prompts based on the agent’s purpose.

Example: Different Agent Roles & Objectives

Agent Name	Objective	Tone & Style
Support	Assist with troubleshooting and FAQs	Calm, professional, helpful
Sales Assistant	Call leads and schedule product demos	Confident, persuasive, engaging
Follow-up Agent	Reach out to customers for feedback or re-engagement	Warm, conversational, friendly

💡 Tip: Use Freestyle Prompting to refine each agent’s approach.

📌 Want to improve AI responses? Check out our Fine-Tuning Agent Prompts Guide.

Organizing Agents for Different Use Cases

When managing multiple AI agents, it’s important to keep them organized for smooth operations.

🔹 Best Practices for Managing Multiple Agents

✔ Categorize agents based on their function (e.g., customer support, lead generation).
✔ Use naming conventions that describe the agent’s role (e.g., “Demo Scheduler AI” or “Customer Service Bot”).
✔ Test each agent separately using the "Test Your Agent" feature to refine its responses.