Welcome to Awaz.ai! This guide introduces you to our platform, outlining the main features, benefits, and key use cases. You’ll learn how Awaz.ai can automate your calls, improve your workflow, and enhance customer engagement.
Awaz.ai is your AI-powered voice assistant designed to help businesses automate calls, improve customer engagement, and streamline communication. Whether you need to customize AI voice agents, handle inbound and outbound calls, or integrate with your existing tools, Awaz.ai has you covered!
This guide will help you:
✔ Understand the Awaz.ai menu and dashboard
✔ Explore key features and benefits
✔ Sign up and get started
✔ Find additional resources and support
Overview of the platform
Once you log in to Awaz.ai, the first thing you’ll see is the dashboard. This is your control center, where you can manage your AI agents, call campaigns, recordings, and settings.
Where to Find the Menu:
The menu is located on the left-hand side of the screen.
The first section you’ll land on is Agents, where you can create and manage AI voice assistants.
From there, you can navigate to Lists, Campaigns, Recordings, Calendars, and Settings.
The Awaz.ai Menu & What It Does:
Agents (First Section) – Create and manage AI voice assistants tailored for your business needs.
Lists – Upload and manage contact lists for outbound calling campaigns.
Campaigns – Run and monitor outbound & inbound call campaigns to engage with customers.
Recordings – Listen to previous AI-handled calls for quality control and insights.
Calendars – Schedule and manage appointments with integrated calendar features.
Settings – Adjust subscription plans, team access, and platform preferences.
*Tip: You can click on each menu option to explore more details or go back to the dashboard anytime by selecting "Agents."
Key features and benefits
1. AI Voice Assistant Creation
Start by clicking the "New Agent +" button on the top right-hand corner of the Agents section.
Build your own AI-powered sales or customer service agent with customized responses.
Adjust tone, language, and behavior to fit your brand’s personality.
2. Managing Call Campaigns for Inbound & Outbound Calls
The Campaigns menu in Awaz.ai allows you to run, monitor, and optimize your AI-driven calls for sales, customer support, and follow-ups.
🔹 Outbound Call Campaigns:
Automate cold calling, follow-ups, and appointment setting.
AI agents call leads from your contact lists, following a script you provide.
Track real-time call progress and engagement rates within the campaign dashboard.
🔹 Inbound Call Handling:
AI agents answer incoming customer calls and assist with common queries.
Set up automated responses based on customer intent.
Redirect specific calls to human agents when needed.
3. Multi-Channel Engagement
AI agents don’t just make calls—they can also send SMS, emails, and WhatsApp messages.
Keep customers engaged across different platforms.
4. Automation & Integration
Connect with Zapier, CRM tools, Whatsapp, webhooks, and Google Calendar for appointment scheduling.
Reduce manual tasks and increase efficiency with automated workflows.
5. Analytics & Reporting
Monitor AI agent performance with real-time metrics.
Track call volumes, engagement rates, and conversions.
View breakdowns of calls as answered, unanswered, or successful conversions resulting in outcomes.
How to sign up and get started
Signing up for Awaz.ai is quick, simple, and risk-free! Every new user gets a 14-day free trial and $10 in free credits to test the platform — no upfront payment, no charges, and the option to cancel anytime.
Follow these steps to create your account:
1. Go to the Awaz.ai website: www.awaz.ai
2. Click on the "Sign Up" button at the top-right corner of the homepage.
3. Enter your details (name, email, phone number and create a password).
4. Select Your Account Type: (Personal for individual use or Business for companies and teams)
5. Choose your plan: (Starter for individuals or small teams, or Pro for businesses needing unlimited AI agents and maximum flexibility)
Important:
A credit card is required to start the trial, but you won’t be charged during the 14-day free trial.
Cancel anytime before the trial ends from the "Settings" > "Billing" menu by clicking "Unsubscribe."
If you continue using Awaz.ai after the trial, your subscription will begin automatically.
$10 Free Credit is included to explore features before making a decision.
Where to find additional resources and support
Need help? We’ve got plenty of resources to assist you!
📺 Tutorial Videos: Watch step-by-step guides
🔑 Login / Sign-up: Access Awaz.ai
📖 Help Center: Visit our knowledge base
📧 Support Email: [email protected]
👩💻 Still have questions? Our support team is happy to assist you!