Why Training and Fine-Tuning AI Agents Matters

AI agents improve over time with regular testing, prompt adjustments, and response optimization. To ensure agents provide accurate, natural, and engaging conversations, follow these best practices for training and fine-tuning.

✔ Monitor performance and identify weaknesses.
✔ Refine AI prompts to improve engagement and accuracy.
✔ Use real-world testing scenarios for continuous learning.

Review Performance Metrics from Past Calls

The first step in fine-tuning AI agents is analyzing how they perform in real conversations.

🔹 How to Review AI Performance Data

Access the Recordings tab in Awaz.ai.
Review call transcriptions and AI responses.
Identify areas where the AI:

Gave unclear or incorrect responses.
Struggled to handle user objections.
Needed improvements in tone or engagement.

💡 Tip: Look for patterns in customer interactions—if the same issue occurs repeatedly, the AI’s training prompts need refinement.

📌 Need help adjusting prompts? Check out our Fine-Tuning Agent Prompts Guide.

Update Training Prompts & Objectives Based on Feedback

After identifying weaknesses, refine the AI’s prompt settings to ensure better responses.

🔹 How to Adjust AI Training Prompts

Go to Agents > Edit Agent > Prompt tab.
Modify the Freestyle Prompt to improve AI accuracy and engagement.
Ensure the AI:

Uses more natural phrasing in conversations.
Recognizes and correctly handles customer objections.
Follows a structured flow while allowing flexibility.

🔹 Example: Refining an AI Agent for Customer Support

Before:
"I will help you. What is your issue?"

After:
"I’d be happy to assist! Could you describe the issue you’re experiencing? I’ll do my best to provide a quick solution."

📌 Need help integrating scripts? Read our Integrating Agent Settings with Custom Scripts Guide.

Re-Run Test Scenarios & Analyze Improvements

After updating training prompts, use the Test Your Agent feature to verify improvements.

🔹 How to Conduct AI Testing & Optimization

Run a test call using different customer inputs.
Check if the AI:
- Responds more accurately based on the refined prompts.
- Handles unexpected inputs smoothly.
- Uses better tone and engagement techniques.
If issues persist, repeat Step 2 and fine-tune further.