Overview
Enable two-way automation:
Scenario A (Awaz.ai → WhatsApp): Automatically send WhatsApp messages via Wati when calls occur in Awaz.ai.
Scenario B (WhatsApp → Awaz.ai): Trigger Awaz.ai calls or updates when incoming WhatsApp messages meet certain criteria.
Get Started here - https://zapier.com/apps/awazai/integrations/wati
Scenario A: Awaz.ai → WhatsApp (Wati)
1. Create a Zap with Awaz.ai as the Trigger
In Zapier, click Create Zap.
Choose Awaz.ai as your trigger (e.g., Agent Trigger for a completed call).
2. Configure Wati as Action
Search for Wati in the Action step.
Select Send WhatsApp Message.
Connect your Wati account.
3. Map Fields and Customize Template
Map phone number, name, or call details from Awaz.ai to Wati’s message template.
Example: “Hello {{name}}, thanks for chatting with us!”
4. Test and Enable
Test the Zap. Check if the WhatsApp message is received.
Turn on the Zap to automate messages after Awaz.ai calls.
Get Started here - https://zapier.com/apps/awazai/integrations/wati
Scenario B: WhatsApp (Wati) → Awaz.ai
1. Configure Wati Webhooks or Zapier Trigger
Some WhatsApp providers allow triggers for inbound messages. If Wati provides a “New Inbound Message” trigger, select it.
2. Choose Awaz.ai as the Action
For the Action, select Awaz.ai.
You can pick Make a Call or Agent Trigger to respond with an automated call.
3. Map WhatsApp Data to Awaz.ai
Parse the inbound message content or phone number.
Pass these details into Awaz.ai so the agent can reference them in the call script.
4. Test and Launch
Send a test WhatsApp message.
Confirm Awaz.ai triggers the correct call action.
Turn on the Zap once verified.
Tip: Use conditional logic in Zapier to only trigger Awaz.ai calls if certain keywords appear in the inbound WhatsApp message (e.g., “Call me” or “More info”).
Get Started here - https://zapier.com/apps/awazai/integrations/wati
Need help?
We’ve got plenty of resources to assist you!
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