Why Integrate via SIP Trunking?
Awaz.ai’s SIP Trunking integration allows you to connect your existing VoIP provider’s phone number directly to our platform. This guide will help you:
✔ Use your own VoIP provider’s number for outbound calls
✔ Configure your SIP credentials (username, password, host, port) in Awaz.ai
✔ Test and verify that calls route through Awaz.ai using your SIP trunk
✔ Troubleshoot common SIP connection issues
Step 1: Gather Your SIP Credentials
From your VoIP provider, obtain:
Username (SIP User): the account or extension name.
Password: the SIP account password (ensure it contains no special characters, since Twilio blocks those).
Host (Domain): the SIP server domain or IP address.
Port: default SIP trunk port is usually 5060 by default (confirm with your provider if needed).
Phone Number: the DID you want to register.
If you haven’t already, confirm with your provider that:
Outbound traffic to Awaz.ai’s SIP IP ranges is allowed.
Your chosen password uses only alphanumeric characters (no special symbols like
@,!, or#).
Step 2: Enter SIP Details into Awaz
Visit https://app.awaz.ai and sign in with your admin credentials.
In the left sidebar, click Settings.
In Settings > Integrations.
In Phone > Click Buy Phone (even though you’re not purchasing; this is where you manage external numbers).
Choose the SIP and enter SIP Trunk Details
Phone Number: Enter your existing DID
Host (Domain): Enter your provider’s SIP server domain (e.g.,
sip.brazilprovider.com).Port: Typically 5060. If your provider uses a different port, enter that instead.
Username: Paste the SIP User you retrieved from your provider.
Password: Paste the SIP password (must be alphanumeric only).
Click Save to register this SIP trunk.
💡 Tip: If you receive an error, double-check that there are no special characters—Twilio (which handles our SIP redirection) blocks them.
Step 3: Verify Connection and Trigger Calls
To test outbound calls:
Create a test campaign or agent with that SIP trunk as the outbound channel.
Place a call to any valid number—Awaz.ai should route through your VoIP provider seamlessly.
You may also use the test call function within the Agent's settings.
⚠️ Note: Inbound calling is not supported through your own connected numbers.
If you want to receive inbound calls using your own phone number, you’ll need to forward those calls into a Twilio number or a number purchased directly from our platform. Only these numbers can be tied to inbound call flows inside the system.
Troubleshooting Common Issues
Issue: Connection Fails Immediately After Saving
Cause: Incorrect credentials (username/password) or host.
Solution:
Re-copy your SIP User and Password—ensure no trailing spaces.
Confirm the Host domain exactly matches your SIP provider’s server.
Verify the port (default 5060) is correct.
Issue: Authentication Errors
Cause: Password contains special characters or SIP provider blocking Twilio’s IP.
Solution:
Change your SIP password to use only letters (A–Z, a–z) and numbers (0–9).
Need Help?
We’ve got plenty of resources to assist you!
📺 Tutorial Videos: Watch step-by-step guides
🔑 Login / Sign-up: Access Awaz.ai
📖 Help Center: Visit our knowledge base
💬 Live Chat – Bottom-right corner of the Awaz platform