Awaz.ai

Awaz.ai’s SIP Trunking integration allows you to connect your existing VoIP provider’s phone number directly to our platform. This guide will help you:

✔ Use your own VoIP provider’s number for inbound and outbound calls ✔ Configure your SIP credentials (username, password, host, port) in Awaz.ai ✔ Test and verify that calls route through Awaz.ai using your SIP trunk ✔ Troubleshoot common SIP connection issues

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Step 1: Gather Your SIP Credentials

- Username (SIP User): the account or extension name.
- Password: the SIP account password (ensure it contains no special characters, since Twilio blocks those).
- Host (Domain): the SIP server domain or IP address.
- Port: default SIP trunk port is usually 5060 by default (confirm with your provider if needed).
- Phone Number: the DID you want to register.

If you haven’t already, confirm with your provider that:

- Outbound traffic to Awaz.ai’s SIP IP ranges is allowed.
- Your chosen password uses only alphanumeric characters (no special symbols like <code>@</code>, <code>!</code>, or <code>#</code>). ​

1. From your VoIP provider, obtain:
 - Username (SIP User): the account or extension name.
 - Password: the SIP account password (ensure it contains no special characters, since Twilio blocks those).
 - Host (Domain): the SIP server domain or IP address.
 - Port: default SIP trunk port is usually 5060 by default (confirm with your provider if needed).
 - Phone Number: the DID you want to register.
 
2. If you haven’t already, confirm with your provider that:
 - Outbound traffic to Awaz.ai’s SIP IP ranges is allowed.
 - Your chosen password uses only alphanumeric characters (no special symbols like <code>@</code>, <code>!</code>, or <code>#</code>). ​

Step 2: Enter SIP Details into Awaz

Visit <a href="" rel="nofollow noopener noreferrer" target="_blank">https://app.awaz.ai</a> and sign in with your admin credentials.

In the left sidebar, click Settings.

In Settings &gt; Integrations.

In Phone &gt; Click Buy Phone (even though you’re not purchasing; this is where you manage external numbers).

Choose the SIP and enter SIP Trunk Details

- Phone Number: Enter your existing DID 
- Host (Domain): Enter your provider’s SIP server domain (e.g., <code>sip.brazilprovider.com</code>).
- Port: Typically 5060. If your provider uses a different port, enter that instead.
- Username: Paste the SIP User you retrieved from your provider.
- Password: Paste the SIP password (must be alphanumeric only).

Click Save to register this SIP trunk.

1. Visit <a href="" rel="nofollow noopener noreferrer" target="_blank">https://app.awaz.ai</a> and sign in with your admin credentials.
2. In the left sidebar, click Settings.
3. In Settings &gt; Integrations.
4. In Phone &gt; Click Buy Phone (even though you’re not purchasing; this is where you manage external numbers).
 
 
 
5. Choose the SIP and enter SIP Trunk Details
 - Phone Number: Enter your existing DID 
 - Host (Domain): Enter your provider’s SIP server domain (e.g., <code>sip.brazilprovider.com</code>).
 - Port: Typically 5060. If your provider uses a different port, enter that instead.
 - Username: Paste the SIP User you retrieved from your provider.
 - Password: Paste the SIP password (must be alphanumeric only).
6. Click Save to register this SIP trunk.

💡 Tip: If you receive an error, double-check that there are no special characters—Twilio (which handles our SIP redirection) blocks them.

Step 3: Verify Connection and Trigger Calls

- Create a test campaign or agent with that SIP trunk as the outbound channel.
- Place a call to any valid number—Awaz.ai should route through your VoIP provider seamlessly.
- You may also use the test call function within the Agent's settings.

- From an external phone, call your SIP-provided DID.
- Awaz.ai’s call flow will answer according to your agent configuration.
   

1. To test outbound calls:
   - Create a test campaign or agent with that SIP trunk as the outbound channel.
   - Place a call to any valid number—Awaz.ai should route through your VoIP provider seamlessly.
   - You may also use the test call function within the Agent's settings.
2. To test inbound calls:
   - From an external phone, call your SIP-provided DID.
   - Awaz.ai’s call flow will answer according to your agent configuration.
      

💡 Tip: If inbound calls fail to ring in Awaz.ai, log in to your SIP provider’s portal and confirm that they’re not blocking Awaz.ai’s calls.

Issue: Connection Fails Immediately After Saving

Cause: Incorrect credentials (username/password) or host.

1. Re-copy your SIP User and Password—ensure no trailing spaces.
2. Confirm the Host domain exactly matches your SIP provider’s server.
3. Verify the port (default 5060) is correct.

- Cause: Incorrect credentials (username/password) or host.
- Solution:
 1. Re-copy your SIP User and Password—ensure no trailing spaces.
 2. Confirm the Host domain exactly matches your SIP provider’s server.
 3. Verify the port (default 5060) is correct.

Cause: Password contains special characters or SIP provider blocking Twilio’s IP.

1. Change your SIP password to use only letters (A–Z, a–z) and numbers (0–9).

- Cause: Password contains special characters or SIP provider blocking Twilio’s IP.
- Solution:
 1. Change your SIP password to use only letters (A–Z, a–z) and numbers (0–9).

We’ve got plenty of resources to assist you!

📺 Tutorial Videos: <a href="https://www.awaz.ai/tutorials" rel="nofollow noopener noreferrer" target="_blank">Watch step-by-step guides</a> 🔑 Login / Sign-up: <a href="https://app.awaz.ai" rel="nofollow noopener noreferrer" target="_blank">Access Awaz.ai</a> 📖 Help Center: <a href="https://help.awaz.ai">Visit our knowledge base</a> 💬 Live Chat – Bottom-right corner of the Awaz platform

Awaz.ai supports SIP trunking to let you use any VoIP provider’s phone number for making and receiving calls directly through our platform.