Overview

Awaz.ai is a voice AI platform that can make and receive phone calls via intelligent agents, and Make.com is a no-code automation tool for connecting apps. Integrating Awaz.ai with Make.com allows you to automate voice-call workflows across your business systems.

For example, you could have Awaz.ai automatically place a call when a new lead is added to a CRM, then log the call result to a spreadsheet or send it to Slack. Conversely, Awaz.ai can push events (like call completions or new contacts) to Make, triggering other processes in real-time.

In this guide, we’ll cover how to set up this integration, including required accounts/keys, the triggers and actions available, and a detailed walkthrough of building automation scenarios on Make.com.

Prerequisites

Before you begin, ensure you have the following:

Awaz.ai Account & API Key: You’ll need an Awaz.ai account with API access. Locate your Awaz.ai API key in your account dashboard (under settings or integrations) – this key authenticates Make to perform actions on Awaz.ai

💡 Tip: Copy the API key from Awaz.ai; you will paste it into Make when creating the connection.

Make.com Account: Sign up for a Make.com account (the free plan is sufficient to start. This will allow you to create “scenarios” (Make’s term for automation workflows) connecting Awaz.ai with other apps.

Awaz.ai Integration on Make: The Awaz.ai app/module should be available in Make’s app library (it’s a community-contributed app). No separate installation is required if it’s already in your Make account – you can confirm by searching “Awaz.ai” in the scenario builder. If it’s not found, you may need to add it via Make’s Apps directory or an invite link from Awaz.ai’s team.

Invite link to install Awaz.ai app in Make.com

Automation Flows: Triggers vs. Actions

When integrating Awaz.ai with Make, there are two main types of automation flows:

Awaz.ai → Make.com: Triggered Events

Awaz.ai can act as a trigger in Make.com, initiating workflows when certain events occur in Awaz.ai. These triggers use webhooks under the hood – Awaz.ai will instantly send data to Make when an event fires. In Make.com’s scenario editor, you’ll add Awaz.ai as an “Instant” trigger module for these events.

The key Awaz.ai triggers include:

New Call – Triggered when a call is finished. This event fires each time an Awaz.ai call completes (either an outbound call placed by an AI agent or an inbound call handled by the AI). It provides details like call outcome, duration, transcript, etc. Use this to kick off actions after a call ends (e.g. log the call results, update a CRM, send notifications).
Call Scheduled – Triggered when a call is created or scheduled. This can fire when a new call is initiated in Awaz.ai (for immediate dialing or scheduled for later). For instance, if an Awaz.ai agent or API schedules a call, you might use this trigger to update a calendar, send a confirmation, or prepare related data in advance.
Contact Created/Updated – Triggered when a contact is added or modified. If a new contact is created in Awaz.ai (for example, via an Awaz.ai web form, API call, or as a result of an inbound call) or if an existing contact’s details are updated, this event can trigger workflows. You could use it to sync the contact info to an external CRM or notify your team of a new contact.

Make.com will listen for these Awaz.ai events and start the scenario immediately when they occur. Awaz.ai’s integration uses secure webhooks for instant delivery, so you get real-time automation without polling.

💡 For example, Awaz.ai can notify Make the moment a call ends, allowing you to instantly process the call data in other apps.

Make.com → Awaz.ai: Action Modules

Make.com can also perform actions in Awaz.ai as part of an automation. In this case, another app triggers the scenario, and Awaz.ai is a subsequent step that executes an API call (using your Awaz API key for authentication).

Awaz.ai provides the following main action modules in Make:

Create/Schedule a Call – Initiate or schedule a phone call via Awaz.ai. This module lets you trigger Awaz.ai to place a call to a specified contact. You can use it to dial immediately or schedule the call for a later time. For example, if a new lead is added in a Google Sheet or CRM, Make can use this action to have Awaz.ai’s AI agent call the lead automatically. You’ll provide details like the contact’s phone number, name, the Awaz.ai agent or campaign to use, and optionally a date/time for scheduling (if not immediate).
Create/Update a Contact – Add a new contact to Awaz.ai or update it if it exists. This action takes contact details (phone number is typically the unique identifier) and creates a new contact in your Awaz.ai account or updates the existing record. It’s useful for keeping Awaz.ai’s contact list in sync with other databases. For instance, when a customer signs up on your website (triggering a Make scenario), you could push their info into Awaz.ai so they’re ready for any future calls. Or, before scheduling a call, you might ensure the contact’s information in Awaz.ai is up-to-date.

These Awaz.ai actions allow Make to leverage Awaz’s voice-calling capabilities in any automated workflow. In summary, “triggers” let Awaz.ai push data out to other apps via Make (when calls or contacts events happen), while “actions” let other apps trigger Awaz.ai to perform calls or contact updates. This two-way integration is powerful – you can both respond to Awaz.ai events in real time and command Awaz.ai to act when external events occur.

Setting Up an Action Automation (Make.com → Awaz.ai)

Next, let’s create a scenario where an external event triggers Awaz.ai to perform an action. We’ll use the example of a new lead in a Google Sheet triggering Awaz.ai to call that lead (scheduling an outbound AI call). This showcases how to use the Create/Schedule a Call action. You can adapt this to other triggers (any app) and also use the Create/Update a Contact action in a similar manner.

1. Create a new scenario with an external trigger: In Make.com, start a new scenario and choose a trigger module for the event that should initiate the call. For example, if your leads are stored in Google Sheets, add the Google Sheets – “Watch New Rows” trigger. Configure it to monitor the specific spreadsheet and worksheet (and possibly specify a column or range if needed). This trigger will fire whenever a new row is added (i.e., a new lead is added to the sheet). You could also use other triggers like Webhook (Catch Hook) for form submissions, CRM triggers (if using a CRM app on Make), or any app where new lead/contact data comes in. The key is that we get the contact information from this first module to pass to Awaz.ai.

2. Add the Awaz.ai “Create/Schedule a Call” module: Now click the + to add a second module to the scenario. Search for Awaz.ai, and select the Create/Schedule a Call action. If you haven’t connected Awaz.ai in this scenario yet, you’ll be prompted to create a connection (use the same API key process as before, or simply select your existing Awaz connection if available). Once connected, you’ll see the fields that you need to fill in for the call.

Typically, you will provide:

Contact Phone Number: Map this from the output of your trigger (e.g., the phone number column of the new Google Sheet row).
Contact Name: Map the name from the trigger data (e.g., the name column in the sheet). This helps Awaz.ai address the person, though the call can still proceed with just a phone number.
Agent or Campaign ID: Select which Awaz.ai Agent (AI voice agent script) or call campaign should be used for this call. Depending on Awaz.ai’s setup, you might choose an Agent ID or a campaign name that defines the call script/behavior. This could be a dropdown or a field where you input an ID. (For example, if you have an AI agent set up for welcome calls, choose that here.)
From Number: Select or input the phone number that Awaz.ai should use to make the call (the caller ID). Awaz.ai typically provides or allows several outbound numbers; ensure you pick one that’s configured in your Awaz account for outbound calls.
Scheduled Time (Optional): If you want to schedule the call for a later time instead of dialing immediately, there may be a datetime field. You can leave this blank or set it to “now” for an immediate call, or provide a specific date/time. You could even map this from your trigger (e.g., if your sheet has a column for “call date”) or use a fixed delay.

3. (Optional) Add or update contact before calling: Depending on your workflow, you might also want to ensure the contact exists in Awaz.ai before calling. Awaz.ai will call any number you provide, but if you want the contact saved in Awaz for future reference, you can insert a Create/Update a Contact module prior to the call module. For example, right after the Google Sheets trigger, add Awaz.ai – Create/Update a Contact, map the name/phone (and any other info like email) to create the contact, and then add the Create Call module. However, if you use Create/Schedule a Call directly as above, it often will create a contact on the fly as part of the call if one doesn’t exist. Check Awaz.ai’s documentation for whether an explicit contact step is needed. In many cases, just the call action is enough, and it will use the details provided.

4. Execute and test the scenario: Now test this setup. Click “Run once” in Make, then add a new row to your Google Sheet (or trigger the chosen event). Ensure the new row has a valid phone number and any required fields. When the Make scenario picks up the new row, it should execute the Awaz.ai module. In Awaz.ai, you should see that a call was scheduled/created (you might check your Awaz.ai dashboard calls log). If the call is immediate, you may even receive the call on the phone number to confirm it’s working. In Make, verify that the Awaz.ai module ran without errors. If there’s an error, double-check that the required fields (like a valid phone number including country code, a correct agent ID, etc.) are provided. Once it works in test, stop the scenario run.

5. Activate the call trigger scenario: Turn on the scenario to make it live. Now whenever a new lead is added to your sheet (or whichever trigger you used), Make will automatically prompt Awaz.ai to call that lead. This can drastically speed up response times – for instance, new sign-ups get an immediate welcome call from your AI agent, without any manual intervention.

With this Make.com → Awaz.ai action flow, you can integrate Awaz.ai into almost any process. Instead of Google Sheets, you could use a CRM trigger (e.g., new deal marked as won → trigger a congratulations call), a form submission (trigger a follow-up call to the form submitter), or even a scheduled timer (Make can run on a schedule to, say, call a list of contacts at a set time each day). The Awaz.ai actions give you flexibility to create or update contacts and to initiate calls as needed.

Use Case Examples

By combining triggers and actions, Awaz.ai and Make.com unlock many powerful no-code automations. Here are a few broad use cases to inspire you:

Automated Follow-Up Calls for New Leads: Whenever a new lead is added to your system (a row in Google Sheets, a signup form, CRM entry, etc.), Awaz.ai can immediately place an AI-driven call to that lead. This could be a welcome call, a verification call, or any scripted conversation. The integration ensures no lead falls through the cracks and response is instantaneous.
Real-Time Call Outcome Logging and Notifications: After Awaz.ai completes a call, you can capture the results instantly. For example, use the New Call trigger to add a record to a Google Sheet, update a CRM contact with call notes, or send a Slack message summarizing the call outcome. Your team gets immediate visibility into call performance without manual data entry. You can even branch logic in Make based on call results (e.g., if a call outcome is “Interested”, follow up with an email).
Syncing Contacts Across Systems: Keep your contact lists in sync effortlessly. If a new contact is created in Awaz.ai (say via an inbound call or manual addition), trigger Make to add that contact to your CRM or mailing list. Conversely, when contacts update in your CRM, use Make to call Awaz.ai’s Create/Update Contact action to reflect the changes in Awaz.ai. This bi-directional sync ensures consistency. For instance, an Awaz.ai call might update a contact’s status to “Reached”, and Make can push that update to your database.
Scheduled Calls and Reminders: Use Make to schedule calls through Awaz.ai based on time triggers or calendar events. For example, if a meeting is scheduled in Calendly or Google Calendar, you could use Make to have Awaz.ai place a reminder call to the attendee an hour before the event. Awaz.ai’s scheduling capability means the call will go out exactly at the set time. You could also set up nightly or weekly batch calls (e.g., an AI survey call to all contacts who bought something this week) by using Make’s scheduling triggers combined with Awaz.ai actions.

These are just a few possibilities – Awaz.ai’s voice automation combined with Make.com’s flexibility allows you to automate complex workflows without writing code. Whether it’s outbound sales calls, customer support follow-ups, or syncing data, this integration can save you time and ensure real-time coordination between voice calls and the rest of your apps.

Conclusion

Integrating Awaz.ai with Make.com empowers no-code enthusiasts to create intelligent voice-call automations. By following the steps above, you can set up Awaz.ai as a trigger (to react to calls and contacts events) or as an action (to initiate calls and manage contacts). Always remember to keep your API key secure, test your scenarios with sample data, and iterate on the mappings/logic as needed. With Awaz.ai and Make.com working together, you’ll leverage AI phone agents alongside your other tools seamlessly – achieving faster responses, improved data flows, and truly hands-free automation in your workflows. Happy automating!