Overview
The Connections & Integrations section is where you link all the core external services your White Label clients will rely on—from payment gateways to email delivery, voice platforms, and AI models.
By the end of this guide, you’ll know how to:
✔ Connect services like Stripe, SendGrid, Twilio, OpenAI, Retell
✔ Manage API keys for platform-wide use
✔ Enable branded, secure functionality for your clients
Step 1 – Access the Connections & Integrations Panel
Log in to your Awaz.ai dashboard
From the left-hand menu, go to White Label > Connections & Integrations
Step 2 – Add API Credentials
Each integration module will have a dedicated field where you can enter the API key or credential provided by that service.
Here’s a quick overview of what’s required:
Stripe: Connect your own payment system to collect directly from users
→ Click “Connect Stripe Account”SendGrid: For custom-branded email delivery
→ Add API key, sender name/email, and select your template IDTwilio: Use your own voice/SMS infrastructure
→ Add Account SID and Auth TokenOpenAI: Power your agents with a model of your choice
→ Paste your OpenAI project keyRetell: Voice rendering integration
→ Add your API key to enable high-quality AI voices
💡 Tip: Make sure each key is valid and has the correct permissions set on the provider’s side. Invalid keys will prevent actions like sending emails, placing calls, or processing payments.
Step 3 – Connect & Save
Once your credentials are added:
Click the Connect button on each integration box after entering the required keys.
Or, click Save Updates to apply all changes.
💡 Tip: Once successfully connected, the integration will remain active for your entire platform—ensuring smooth and branded operations across billing, emails, voice, and AI.
Need Help?
We’ve got plenty of resources to assist you!
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